Netcracker Triumphs with Awards in Customer Experience and Automation from FutureNet World
In a significant acknowledgment of its innovation and leadership in the telecommunications industry, Netcracker has been recognized with two prestigious awards at a recent event hosted by FutureNet World. These awards underscore Netcracker’s commitment to leveraging advanced technologies to enhance customer experience and streamline network operations.
Revolutionizing Customer Experience with GenAI Telco Solution
The award for Customer Experience was bestowed on Netcracker for its pioneering GenAI Telco Solution. This state-of-the-art solution empowers telecommunication companies with unprecedented flexibility, enhanced security, and the capability to conduct intricate analytics essential for transforming the customer experience. By automating processes that typically spanned days into matters of hours or minutes, Netcracker’s GenAI Telco Solution dramatically boosts efficiency.
This innovative application spans a wide range of use cases, such as streamlining new partner integration, catalog updates, invoice clarifications, and enabling self-service business intelligence. Furthermore, it opens new revenue avenues for operators by utilizing data-driven insights for better decision-making and services customization.
Leading the Way in Network Automation with Domain Orchestration
The Automation Solution Award was earned by Netcracker for its exceptional Domain Orchestration solution, highlighting the company’s forefront position in network automation. This solution facilitates comprehensive end-to-end automation across multilayer networks, delivering substantial cost and time efficiencies for operators. Demonstrating its practical value, several telecom operators currently deploy Netcracker’s Domain Orchestration to automate functions across various network domains, reinforcing the solution’s real-world applicability and effectiveness.
Giles Cummings, the Founder and CEO of FutureNet World, heaped praise on Netcracker’s forward-thinking approach and its impact on the telecommunications industry. “Netcracker demonstrates unequivocal leadership in addressing the pressing challenges operators face,” Cummings stated. He further commended Netcracker’s role in harnessing technologies such as GenAI and automation to potentially transform the telecom sector.
Ari Banerjee, Senior Vice President of Strategy at Netcracker, expressed gratitude for the recognition, emphasizing the awards’ reflection on Netcracker’s commitment to advancing the telecom industry. “We’re deeply honored by these accolades from FutureNet, which celebrate our efforts in two crucial, yet interconnected domains that greatly benefit operators and their clientele,” remarked Banerjee. He reaffirmed Netcracker’s dedication to empowering their customers with innovative solutions that drive operational transformation and enhance customer experiences.
About Netcracker Technology
Netcracker Technology stands at the forefront of aiding service providers navigate the complexities of digital transformation. As a wholly-owned subsidiary of NEC Corporation, Netcracker is deeply entrenched in guiding service providers through the rapidly changing landscape of today’s communication markets. The digital economy demands quick adaptation and diversification from service providers to meet evolving customer expectations. Netcracker’s offerings are pivotal for service providers aiming to foster digital ecosystems, anticipate customer needs, and establish a digital-first approach.
With a rich legacy spanning three decades, Netcracker’s cloud-native Digital Platform and its array of solutions and services are designed to enable service providers to achieve their digital transformation objectives efficiently. Netcracker’s expertise, innovative culture, and comprehensive solutions support service providers worldwide in cultivating business growth, profitability, and transitioning from traditional telco models to become leaders in a digital age. These recent awards from FutureNet World further validate Netcracker’s role as a vital partner for service providers striving to excel in the era of 5G and beyond.
